WORK FROM HOME - CUSTOMER SERVICE ASSOCIATE (EMAIL)

 

CUSTOMER SERVICE ASSOCIATE (EMAIL)

Join Structure2Scale and take your remote career to the next level! We are looking for skilled Remote Professionals who want stability, growth, and long-term opportunities—this is not freelancing, but a chance to build and advance your career with us. Be part of a dynamic team where your expertise is valued, and your future is secured.

JOB CODE: CSRSS

Your Perks:

• Work hours: M-F, 8:00 AM - 4:30 PM CST /  8:30 AM - 5:00 PM CST (with 30 min lunch)
• SALARY: $5 - $7 per Hour
• Consistent, Steady Pay—ON TIME, every time!
• Prepaid Healthcare Card (up to $1,000+)
• Join a vibrant PH Community and work with amazing people!
• Exclusive Training & Tool Access—we invest in you!
• PTO starting at the 6-month mark!

• 6-12 months = accrue 5 paid days off
• 1+ year = 10 paid days off

• Flexible sick Leave!
• Bonuses—Quarterly breakdown + 13th-month bonus!

• Bonus tied to team performance and meeting key metrics

• Growth Opportunities—let’s rise together!

Core Responsibilities:

• Process subsidy requests and financial assistance applications
• Monitor and update state portals for authorization changes and renewals
• Handle email communications with agencies, families, and internal teams
• Maintain accurate documentation in multiple systems (Salesforce, state portals)
• Update payment records and process collections
• Ensure compliance with state-specific requirements
• Proactively track and manage case deadlines (within 24 - 48 hours)

Non-Negotiables:

• Strong attention to detail & precision - you'll handle sensitive financial information
• Proven experience with handling multiple software systems (ex: Salesforce, and Adobe Experience)
• Previous customer service experience (minimum 1 year)
• Excellent written communication skills in English
• Reliable internet connection for remote work
• Ability to work independently while meeting team deadlines
• Must be comfortable learning new software systems & policies
• Dependable, fast learner

Bonus Points:

• History of promotions (in BPO or other)
• Experience with Line Leader
• Background in financial assistance or social services
• Previous remote work experience
• Knowledge of state subsidy programs
• Collections experience

How to Apply:

• THIS IS VERY IMPORTANT ( THIS Will make or break your Application) 
• Watch this video: https://bit.ly/CSRSSS
• Job Code: CSRSSS
• Link to Apply: https://bit.ly/4hVpw5u